The Background: This happened a few hours ago. I work at a large chain of pizza restaurants. Let’s call it Pominos Dizza. Like most places, we get a few prank calls a week from pre teens. Usually it doesn’t bother me and I’ll go along with it because it gives me something to do when it’s slow. But being a Friday night, we were busy and I wasn’t having it. Me will be me, and K will be kid.
Me: Hi thanks for calling Pominos Dizza, how can I help you tonight?
K: trying but not succeeding in holding in his laughter Hey is Mr Wall there?
First time poster; be gentle. P.s. this is going to be pretty long. Tl:Dr at the bottom.
Set up; I work at a big box retail store. Like the biggest. You know the one. And I’m a customer service manager. My job has a lot of responsibilities, and as the closer I have an extra one. My shifts are 2-11, with an hour lunch at 6 (usually 730).
As the closer, it’s my responsibility to pull all but a couple register tills in the store every night by 9pm (I would have to start at 8 for this) and by 10 I needed to have a certain set of registers set up for 3rd shift, because at midnight it’s a new day and this is how they keep track of sales.
Seems simple enough, right?
So, there’s there’s a large, greedy software company – let’s call them ‘Orrible, since that’s the most printable name we use for them. They actually have reasonably good albeit expensive tech support.
We had a problem with their software and placed a tech call. Because the problem was causing a production outage, we escalated priority – from one business day to 4 hour response. In addition, we set the “continuous coverage” flag.
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As my username implies, I’m involved with the HR Department at work. Part of the more occasional administrative duties I do is processing Change of Details forms when people notify us of moving house, changing phone numbers, etc.
A few months ago a form was dropped off in our Out of Hours box with a Change of Address. Unfortunately, it was filled out poorly. The form only had the first name (Let’s say the name was Tom) of the employee and the new address. The form itself asks for Employee number, First & Last name and the Old & New address to make sure we’re updating the correct records.
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